PRIVACY POLICY

Last Updated: 24 October 2026

1. Introduction

Welcome to Moybazar.com, operated by Moybazar Retail India Pvt. Ltd. (“Moybazar”, “we”, “our” or “us”).

We respect your privacy and are committed to protecting the personal information you share with us when you visit our website, create an account, purchase products, use our services or contact our customer support team.

This Privacy Policy explains what information we may collect, how we use it, when we share it and how you can contact us regarding your privacy.

2. Information We Collect

Depending on how you use our website, we may collect the following information:

Personal Information

  • Name
  • Mobile number
  • Email address
  • Billing and delivery address
  • Account and profile details

Order and Transaction Information

  • Products purchased
  • Order history
  • Order amount and payment status
  • Refund, cancellation and return details
  • Membership and loyalty card information, where applicable

Technical Information

  • IP address
  • Browser and device information
  • Website usage and diagnostic information
  • Cookies and similar technologies, where applicable

We collect only the information reasonably necessary to operate our website, process orders, provide services and meet applicable legal obligations.

3. How We Use Your Information

We may use your information to:

  • Create and manage your customer account.
  • Process orders, payments, cancellations, returns and refunds.
  • Arrange product delivery.
  • Provide customer support.
  • Manage Moybazar Club memberships, loyalty cards and eligible offers.
  • Send order confirmations and important service notifications.
  • Respond to complaints and resolve disputes.
  • Detect fraud, protect our website and maintain security.
  • Improve our website, products and customer experience.
  • Meet legal, accounting and regulatory requirements.

Marketing messages will be sent in accordance with applicable law and relevant consent requirements. You may opt out of promotional communications where applicable.

4. Payments and Payment Information

Payments may be processed through third-party payment service providers.

Your payment may be subject to the privacy policy and security practices of the relevant payment provider.

We do not intend to store complete card details, CVV numbers, UPI PINs or banking passwords on our website. Such information should be entered only through the appropriate payment provider’s secure payment interface.

Payment confirmation, transaction references and payment status may be retained for order processing, customer support, accounting and legal compliance.

5. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart working.
  • Maintain login sessions.
  • Remember certain preferences.
  • Support website security.
  • Understand website performance and usage, where applicable.

You can manage cookies through your browser settings. Blocking certain cookies may affect features such as login, shopping cart or checkout.

Where required by applicable law, we will obtain consent for non-essential cookies or similar technologies.

6. Location Information

Certain website features may request access to your device location, for example to support location-based services or delivery-related features.

Location access depends on your device and browser permissions. You can manage or revoke these permissions through your device or browser settings.

We do not claim to collect precise location information unless the relevant feature is enabled and the information is made available to us.

7. Sharing of Information

We may share relevant information with service providers when necessary to operate our business, including:

  • Payment processing providers
  • Delivery and logistics partners
  • Website hosting and technical service providers
  • Customer support and communication providers
  • Security, fraud-prevention and analytics providers, where applicable

We may also disclose information when required by law, a lawful government request, a court order or to protect our legal rights and the safety of customers.

We do not sell customers’ personal information as a business practice.

Service providers receiving information must handle it according to their applicable obligations and the services they provide.

8. Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including order fulfilment, customer support, accounting, dispute resolution, security and legal compliance.

Retention periods may differ depending on the type of information and applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable law.

9. Data Security

We use reasonable technical and organisational measures intended to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no website, internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should protect their passwords and should never share OTPs, UPI PINs or banking credentials with anyone claiming to represent Moybazar.

10. Your Privacy Rights

Subject to applicable law, you may be able to:

  • Request access to personal information associated with your account.
  • Ask for correction of inaccurate information.
  • Request deletion of information where legally permitted.
  • Withdraw consent where processing is based on consent.
  • Raise a concern or complaint regarding the handling of your information.

We may need to verify your identity before processing certain requests. Some records may need to be retained where required by law or necessary for legitimate business purposes.

To submit a privacy-related request, contact us using the details below.

11. Third-Party Websites and Services

Our website may contain links to third-party websites, social media platforms, payment providers or other external services.

Those services operate under their own privacy policies and terms. Moybazar is not responsible for the privacy practices of independent third-party websites.

Please review their policies before sharing information with them.

12. Children’s Privacy

Our website is intended for general shopping use and is not designed to knowingly collect personal information from children in violation of applicable law.

Where parental consent or other safeguards are required by law, we will handle the relevant information in accordance with those requirements.

If you believe a child has provided personal information improperly, please contact us so we can review the matter.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our website, services, business practices or legal requirements.

The updated version will be published on this page with a revised “Last Updated” date where appropriate.

We encourage customers to review this page periodically.

14. Contact and Privacy Complaints

For questions, privacy requests or complaints, please contact:

Business: Moybazar Retail India Pvt. Ltd.
Website: https://moybazar.com
Customer Care: 92508 21356
WhatsApp Support: https://wa.me/919250821356
Email: help@moybazar.com

Please include sufficient details about your request so we can identify the relevant account or transaction and respond appropriately.

If a designated Grievance Officer is required under applicable law, the relevant officer’s verified name and contact details should be published on the Grievance Redressal page.

By using Moybazar.com, you acknowledge that you have had the opportunity to read this Privacy Policy. Any consent required for specific processing activities will be obtained separately where required by law.